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It is now a requirement by the National Treatment Agency (NTA) that Drug Action Teams (DAT) and those responsible for the commissioning of drug and alcohol services ensure that the views and experiences of service users are incorporated into the development, delivery and commissioning of those services. The NTA has placed high priority on the involvement of users and carers in the design, planning and monitoring of local treatment systems. This is not only to address the historic marginalisation of these groups, but reflects growing evidence that user and carer involvement results in improved access, retention and client outcomes. In Grid 8 of the treatment plan that they are required to submit to the NTA, DATs are required to detail how they will involve service users in their work. They are expected to demonstrate how they will work towards developing: a service user and carer involvement strategy advocacy and support services for service users and carers service user and carer membership of groups consultation into action.
Partnerships should have a clear strategy matched by an implementation plan to involve users, carers and ex-users at all levels of planning and delivery. However many DATs and partnerships fail or struggle to develop any kind of meaningful partnerships with users and carers to develop sustainable involvement of these groups. This course provides an opportunity to reflect on these issues, encouraging participants to draw on their own experience of working in drug and alcohol, mental health or community services. By working with colleagues from different parts of the service spectrum, the course aims to support networking between those responsible for developing strategies and those responsible for implementing them. LEARNING OBJECTIVESTo understand what user involvement and advocacy is. To review different practice models and what’s currently being done. To encourage networking and inter-agency discussion about the development of a locally based strategy. To look at the problems of developing a local user involvement and advocacy strategy. To develop an action plan to take the work forward. To look at how to develop and monitor robust service level agreements to ensure that providers involve users and carers in the delivery of their services. To be able to involve users and carers in the planning and decision making infrastructure of the partnership. To be able to ensure that clients and carers have access to appropriate advocacy services. To be able to ensure that users and carers are involved in the development of the annual treatment plan, establishment of priorities and monitoring of performance. To be able to promote the involvement of individuals and groups by promoting involvement through adequate resources and investment including, for example, participants’ expenses, child care and transport and the provision of grant aid/funding to local user and carer groups.
This course supports the following DANOS units: AA2 Establish, sustain and disengage from relationships with individuals | AA2.1 Establish working relationships with individuals AA2.2 Develop and sustain working relationships with individuals AA2.3 Disengage from relationships with individuals | AA4 Promote people’s equality, diversity and rights | AA4.1 Promote people’s rights and responsibilities AA4.2 Promote equality and diversity of people | AB7 Provide services to those affected by someone else’s substance use | AB7.1 Enable those affected by someone else’s substance use to explore and select options AB7.2 Support those affected by someone else’s substance use to put selected options into practice AB7.3 Empower those affected by someone else’s substance use to review the effectiveness of selected options | AC4 Support and challenge workers on specific aspects of their practice | AC4.1 Enable other workers to reflect on their own values, priorities, interests and effectiveness |
AG2 Contribute to the development, provision and review of care programmes | AG2.1 Obtain information about individuals and their needs of the service AG2.2 Contribute to planning how individuals’ needs can best be met AG2.3 Agree services to be provided to meet individuals’ needs AG2.4 Contribute to reviewing the effectiveness of care programmes |
BA1 Review and enhance your organisation’s strategic position | BA1.2 Review and respond to your organisation’s stakeholders, their needs and interests | BA2 Establish strategies to guide the work of your organisation | BA2.1 Create a shared vision and mission to give purpose to your organisation BA2.2 Define values and policies to guide the work of your organisation BA2.3 Formulate objectives and strategies to guide your organisation BA2.4 Gain support for organisational strategies | BA3 Contribute to the development of organisational policy and practice | BA3.1 Contribute to identifying potential for organisational development BA3.2 Present information and ideas to contribute to organisational development | BA4 Evaluate and improve organisational performance | BA4.1 Develop measures and criteria to evaluate your organisation’s performance BA4.2 Evaluate your organisation’s performance BA4.3 Explain the causes of success and failure in organisational strategies | BB1 Promote your organisation and its services to stakeholders | BB1.1 Plan to promote your organisation and its services BB1.2 Communicate key messages to stakeholders BB1.3 Evaluate the effectiveness of promotional activities | BC1 Develop, negotiate and agree proposals to offer services and products
| BC1.1 Interpret specifications and evaluate capacity to act BC1.3 Negotiate proposals and agree service and product provision
| BC2 Manage activities to meet customer requirements
| BC2.1 Agree customer requirements BC2.2 Plan activities to meet customer requirements BC2.4 Ensure products and services meet customer requirements
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CA1 Research the needs of the local population for substance misuse services | CA1.1 Assess the needs of the local population relating to substance misuse CA1.2 Make recommendations for substance misuse services based on a needs assessment | CA2 Develop and review strategies and plans to meet local needs for substance misuse services | CA2.1 Support the development of strategies to meet local needs for substance misuse services CA2.2 Develop plans to meet local needs for substance misuse services CA2.3 Obtain and monitor the use of the funds required CA2.4 Review strategies and plans to meet local needs for substance misuse services | CA3 Promote the development of substance misuse services in the local area | CA3.1 Identify the requirements for developing substance misuse services CA3.2 Prepare plans to develop new and additional substance misuse services | CA4 Draw up specifications for substance misuse services | CA4.1 Gather and analyse existing information on procuring substance misuse services CA4.2 Develop specifications for substance misuse services |
This course is now only delivered by request. The Alliance’s trainers will come to you and train a maximum of 15 people for a flat fee of £2,000 for the day. Please contact us for more information. This course was designed in conjunction with Jaye Foster.
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